Buyer: Thankyou very much for all your input to this and the work you did fixing the fuel gauges. Pity this had to become so long winded and difficult concerning the other parties however I thank you for your concerted effort to sort these problems out. At no stage was I trying to hold you responsible nor for any costs. There are more difficult ways to sort these problems but your skill has managed to avoid that path. 

However all things aside I have been very happy dealing with Southern Aircraft Sales and would be happy to convey that to any future customer that needs reassurance. Regards

Seller: Thanks for all your help in selling my aircraft, I must say I am very impressed with your firms integrity as aircraft brokers in holding firm on the price the despite market pressure to reduce. Happy to offer a testimonial if you wish. Regards

Engineering Client: Justin thanks for traveling down to see us yesterday. I am very appreciative of your time and the very solid and knowledgeable market advice you gave to my client.
Your company is a very professionally run Aircraft Sales Centre and I just can't imagine how your competitor would have handled that situation yesterday and achieved the same result. Regards

Buyer: I am very impressed with and appreciate your company integrity, patience and dignity in what must be the most difficult sale you have ever seen.

I have done everything in my power to help this sale yet your vendors are the most difficult, convoluted, unhelpful and untrustworthy people I have ever done business with. What sort of vendors do you have over there when they sign a binding S+P agreement, take a deposit, then hike the price up, and at the same fail to deliver the aircraft in accordance with the spec it was sold on, not to mention months later than promised. Then for good measure they go and try to sell it to someone else themselves. Unlike your vendors I honour my agreements as you can see and that would be the most amicable thing they too could have done, especially considering the amount of money involved.

But you guys just stood your ground cutting through all this vendor madness & got this sorted more or less within the original budget, any other broker would given up & walked away & if you had I would be high and dry and in legal proceedings and still without the aircraft. Thanks I owe you guys one. 

The aircraft arrived without missing a beat, thanks again to you and the engineers for all the help, I am really happy with this aircraft.

Seller: What a saga, this surely must be the hardest aeroplane deal you guys have ever had to do? I am however very impressed with and I thankyou for your very practical approach & common sense response to our aircrafts findings. I have been particularly impressed with your calm, professional approach to what has turned out to be both a most difficult vendor and buyer, but you got the job done in the end and achieved a great result for our group.
Based on this performance I would really like you to come take a look at my own personal aircraft with regards putting this on the market too. Thanks very much.....

Offshore Engineering Client: Nice to meet you today and thanks for all the details on the Cessna 180........ Buy the way I really like your company profile & website. I have sold a few aeroplanes for customers here because aircraft salesman in our country are useless. I like your company's approach and attitude to customer service......

Thanks for all your information provided. Regretfully I will just sit on my decision to purchase for a while as I am not sure this aircraft is suitable for the short strips I want to go into.
I must say though you do have an exceptional range of aircraft on your books which are also of interest but in particular I will say am very impressed with your comprehensive website information & your very responsive communication to my questions.

Thanks very much for all you have done in achieving this sale. It has been great doing business with your company in that you guys get results and in particular I have found you excellent communicators and very easy to deal with. See you on the next aircraft.

I have previously contacted you concerning a Tampico TB-9 and have no wish to waste your time with enquiries that don't go anywhere.
I would like to say though that I appreciate your company's practice of being honest and straightforward in the way the aircraft are appraised. Many Thanks.

Although I like your machine a lot I'm afraid I will not be able to put an offer in at this time. I have been watching your website for a few months now and I take the opportunity to thank you for your time and to congratulate you about your web site which is, in my opinion, one of the very best around!

Seller: I commend you for achieving this sale for us and note that I have been impressed with your standard of service and particularly the level of communication. If you ever need my reference for potential clients I would be happy to comment.

Offshore Buyer: Hi Justin, Thanks for your tireless response keeping me informed of transaction progress. We are very happy doing business with your company. Believe me we are not going to stop here, we will sure continue to be doing business again in the near future. Best Regards

Seller: Thanks so much for your efforts in closing this deal for me. You know I said to my wife the other day - you would be the only sales agent I have ever met who holds firm on the price and does not start trying to talk us into lowering the price when the market puts pressure on you. You must be only guy around who actually starts recommending we should put the price up when the market tries to wait us out & keep talking about recession, sure enough you actually achieve the higher price. Well done......

Buyer: Thanks for all your effort & I am really happy with my purchase. I am particularly impressed with the standard of your company's sale agreement documentation, that sale agreement you sent me has been particularly well thought out and obviously has tremendous amount of experience behind it in knowing all the possible pitfalls and detail needing to be attended to with a sale.

Justin, I have purchased another aircraft through a private sale but I thank you for all your effort in showing me your machines and sorry we could not do a deal this time. I have now sold two aircraft through your company and I have bought aircraft through your competitors.

I will say I prefer to deal with your company any day as your service is light years ahead of your competition; - when you have sold my aircraft, the tax invoice and settlement docs & CAA rego are processed and arrive from your office manager the next day. With your competition - I have now asked for the fifth time for a GST invoice and I am still waiting 6 weeks later and my GST return has already had to be filed, it is these little things that really annoy me.

All I will say Justin is in how your company operates - I cannot criticize your operation at all.

Seller: Thanks for your efforts in selling my aircraft in the very short time that you did. I am sure the buyer will be happy with the aircraft, a bit sad really but time to move on…… I am in the market now for another aircraft so will forward you my breif.

Buyer: Many thanks for all your help sorting the aircraft today, in all a good result, I am very happy with the way the aircraft goes, around 140kts at 6000 ft. Thanks again.

Seller: Thanks for all your help in getting our aircraft sold and finally delivered. I am still sitting here pinching myself at the bottom line you achieved for our company - our final net settlement to us is 15% above our original gross asking price before the fees and expenses. Justin, these results are unbelievable, you have done a great job for our company and our board of directors are very happy with the results.

I was thinking when we signed Southern Aircraft Sales up that the agreed broker fees were a lot of money, but now I can see how much work is actually required to achieve these sorts of results I think your fees are worth every dollar...…at the end of the day if it were up to me to get the aircraft sold and delivered on my own as well as run our business - that aircraft would still be sitting in our hangar now.

Offshore Buyer: Hey guys the aircraft finally arrived today, what a great ship it is and will serve our company just nicely. Thanks for all your help on this transaction, it’s been an adventure for sure.

Thanks for the aircraft settlement, it is a pleasure doing business with you again Justin. I appreciate all the effort you have gone to close this one for me. I look forward to the next aircraft deal with you......

I just want to thank you for your effort. I must say I am impressed with the level of professionalism your company operates at, especially coming all the way from the other end of the country to demonstrate my aircraft to your customer and close the deal. When I see that sort of commitment I am happy to take a the hit in fees at the end. Keep it up, don’t let those standards slip.......

My Client was absolutely rapped with the result achieved and of course notwithstanding the reasonably tricky circumstances you had to work with. Thanks very much & best wishes.....

I thank you for all the effort you have put in to help source my new aircraft. Your service is the best I have experienced in the aircraft sales business, it is good to see a broker put some effort in. You can be sure if I ever need to buy or sell again or I know someone requiring to purchase I will certainly be recommending you guys. Your company profile and salesmanship is of very high standard, certainly since you guys have been around you have lifted the bar - all the other brokers seem to do now is follow your lead.......

I appreciate your company selling my plane for me so quickly and achieving such a good price. Whilst a part of me begrudges having to pay broker fees, I guess having an immediate buyer to hand is what your fee is buying, whilst I could have tried selling myself - there is simply no sale without a ready buyer which is what you had immediately to hand. Thanks again for all your help, I am sure the buyer will be happy with his new aircraft.

Our Aero club are happy with what your company has done for us and we think the broker fees charged are quite reasonable now we realise what had to be done to get the aircraft sold and delivered.

Seller: Thanks for everything you have done in selling our aircraft for us. We are very happy with the sale price you achieved and your company's service.

Buyer: Thanks for handling this deal, and of course your effort in getting sorted the CHT problem. I have every confidence in dealing with Southern Aircraft Sales.

Thanks very much for your efforts getting this one away, especially the delivery. Justin it has been great working with you guys, thanks very much......

Thanks very much for all your work and efforts in selling us our new aircraft, and making the effort to deliver it to Australia as well for us. The photos from the ferry flight look absolutely fantastic! Happy to be a reference for any future buyer......

Thanks so much for the efforts in selling my plane and I am glad to now be out of aircraft ownership, I will be more than happy to recommend Southern Aircraft Sales to any future prospective clients......

Thanks for all your efforts. I knew you said you were out to find a buyer but I thought you might take at least couple of months to get this sold, really I did not appreciate it was all going to happen the very next week. Thanks & well done......

Well done and thanks for your efforts on this. You got the job done in the end - you know I could not sell anything to save myself. The other aircraft I have I will probably want to sell as well in 18 months or so, & based on what you have done here I will be sure to give you a call again......

Thankyou for all you have done to finally have the aircraft sold and gone. My wife and I are very happy although she won't let me buy another plane! Your buyer should be very happy with his purchase and I look forward to hearing how he gets on once re-assembled and flying. Be sure to send me some photos please......

Seller: Justin, I never thought my aircraft would be worth as much as you have suggested, but you stuck to your valuation estimate and delivered the sale results right on the mark.

Buyer: Thanks Justin for everything you have done, the aircraft is going just fantastic, Merry Christmas to you.......

Thanks very much guys for your efforts in concluding this sale. I know I am very happy with your effort and results delivered from my end, I hope you have an equally happy customer at the other end. Have a merry Christmas.....